![]() ![]() Now that you can see the ProgramData folder, open it and search for a folder called BattleNet (or ), and delete it once you find it.To enable it, click on the View button inside any File Explorer window on your PC and enable the setting, as shown in the image below. If you cannot see this folder, it means you have the “view hidden files and folders” option disabled. Open “This PC” from either a desktop shortcut or your file explorer window, then navigate the Program Data folder, which has a default path of “C:ProgramData”.Note: If you decide to try this method, which requires a complete uninstall of the app from your computer, we also recommend following the steps below to fully remove all data associated with it and ensure cached files (some of which may be corrupt) don’t cause the same problem again. Check the method above and use the same steps to view the list of background processes running and close any of them you think might be related to. Note: Before installing the app on your system once more, make sure that no other processes related to it are still running on your system. Once the app is successfully uninstalled, re-download the latest version of the setup through the official Blizzard website.Wait for the process to complete and make sure not to interrupt it.Open the list of installed apps on your computer, search for the app, then click on it and choose the uninstall option. ![]() You can do this as you normally would through the app’s user interface, or if it’s frozen, close it using the task manager window.
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